Norbiton Storage Terms and Conditions

These terms and conditions set out the basis on which self-storage services are provided by Norbiton Storage. By making a booking, accessing the premises, or using a storage unit, the customer agrees to be bound by these terms. Please read them carefully before confirming a reservation. These conditions are intended to create a clear, fair, and legally sound framework for the use of storage services, including the booking process, payment responsibilities, cancellation rights, liability limits, and rules on stored goods.

For the purposes of these terms, the words “we,” “us,” and “our” refer to Norbiton Storage, and “you” refers to the customer, account holder, or any person authorised to act on the customer’s behalf. A storage unit means any space, locker, room, container, or other storage area provided by us. A booking means any reservation, agreement, or acceptance of a storage unit, whether made online, by telephone, in person, or by any other approved method.

These terms apply to all users of Norbiton self storage services, whether the storage period is short or long. They also apply to anyone entering the premises with the customer’s permission. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full so far as permitted by law.

1. Booking Process

A booking for a storage unit is only confirmed once we have accepted your request and, where required, received the relevant payment or deposit. We may ask for identification, contact details, and other information needed to verify your identity and manage your account. You agree that all information provided during the booking process is accurate, complete, and up to date. If any information changes, you must notify us promptly so that the records for your Norbiton storage unit remain correct.

We reserve the right to decline, suspend, or cancel a booking if we are unable to verify your details, if the requested unit is unavailable, or if we reasonably believe that the use of the unit would breach these terms or applicable law. The size and type of unit allocated may differ from any description or estimate if a suitable alternative is needed. Any such adjustment will be made fairly and, where possible, with notice.

The booking may be subject to a minimum rental period, access conditions, or other operational requirements notified at the time of reservation. By completing a booking, you confirm that you have authority to enter into the agreement and, if booking on behalf of another person or business, that you are authorised to do so. You must not use the booking process for any unlawful purpose or to conceal the true nature of the goods being stored.

Access and Use of the Unit

Access to the premises and unit is permitted only during the designated access hours or under any special arrangements expressly agreed in writing. You must keep your access code, key, card, or other entry device secure and must not share it with unauthorised persons. Any person entering the premises using your access details will be treated as acting with your authority unless we are notified otherwise and have had a reasonable opportunity to take action.

2. Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include rent, administrative fees, deposits, lock fees, insurance charges where applicable, cleaning charges, and any reasonable costs arising from breach of these terms. Payment methods accepted will be notified during the booking process or at the time of invoicing. Where payment is taken by direct debit, card, or recurring method, you authorise us to collect sums due in accordance with the agreed schedule.

If payment is not received on time, we may restrict access to the unit, charge interest or late fees where permitted by law, and take recovery action for any outstanding amounts. Any failure to pay on the due date will remain your responsibility even if you no longer use the unit, unless the agreement has been validly terminated in accordance with these terms. We may also apply administrative costs incurred in recovering overdue amounts.

We may review and change our prices from time to time. Any increase will be notified in advance where required by law or where the nature of the agreement allows. Continued use of the storage services after a change takes effect will be treated as acceptance of the revised charges. You are responsible for paying all sums due, including any taxes or duties that apply to your booking or stored goods, except where the law requires otherwise.

Deposits, Refunds, and Final Accounts

If a deposit is taken, it may be used to cover unpaid charges, damage, cleaning, missing keys, or other amounts owed under the agreement. Any balance remaining after lawful deductions will be returned within a reasonable period. Refunds, where due, will generally be made to the original payment method unless this is not possible. Final accounts may be issued after termination of the booking, and any outstanding balance remains payable even if you have removed all items from the unit.

3. Cancellations and Termination

You may cancel a booking before the storage period begins, subject to any notice period or cancellation rules stated at the time of reservation. If you cancel after the agreement has started, you may still be liable for charges up to the effective termination date and for any additional sums arising from your use of the unit. Where a cooling-off right exists under consumer law, it will apply only to the extent required by law and may be lost if you request immediate access or performance before the cancellation period ends.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, provide false information, store prohibited items, or behave in a way that creates a risk to the premises, our staff, or other customers. We may also end the agreement if we are required to do so by law or if continued storage becomes impracticable for operational or safety reasons. In such cases, we may notify you to remove your items by a specified date.

If the agreement ends and your goods remain in the unit, we may exercise any rights available to us under law and under these terms, including applying lien or sale procedures where lawful and after giving any required notices. Any sale proceeds may be used to cover unpaid charges, reasonable costs, and lawful expenses, with any remaining balance handled in accordance with legal requirements. Termination does not affect rights and liabilities that have already accrued.

Customer Obligations on Exit

When vacating a unit, you must remove all goods, rubbish, locks, and personal effects, and leave the space in a clean and tidy condition. You must return any keys, cards, or entry devices and ensure that the unit is left secure. If extra cleaning, repairs, or waste removal are needed because of your use, you may be charged the reasonable cost of carrying out that work.

4. Liability and Insurance

We take reasonable care in providing the storage service, but the goods remain stored at your own risk unless otherwise required by law. You are responsible for arranging adequate insurance for your items, including cover for loss or damage caused by theft, fire, flood, accidental damage, or other risks that may be relevant to your circumstances. Any insurance offered by us, if available, will be subject to separate terms and may not cover the full value of your items.

To the fullest extent permitted by law, we are not liable for loss or damage to goods stored in the unit, except where such loss or damage is caused by our negligence, fraud, or other liability that cannot lawfully be excluded. We are not responsible for indirect or consequential losses, such as loss of profit, business interruption, or loss of opportunity, even if we were aware that such losses might occur. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

You warrant that the items stored are your property, or that you have the lawful authority of the owner to store them, and that they do not infringe any third-party rights. You remain responsible for the security, packaging, and suitability of all items placed in the unit. Any fragile, perishable, hazardous, high-value, or irreplaceable items should only be stored if expressly permitted and suitably protected. We do not guarantee environmental conditions unless specifically agreed in writing.

Damage, Loss, and Claims

If you believe that loss or damage has occurred for which we may be responsible, you must notify us promptly and provide reasonable details and supporting evidence. Any claim may be rejected if you fail to report it within a reasonable time or if the damage arose from your own actions, the nature of the goods, or a breach of these terms. We may inspect the unit, records, and relevant security information as part of any investigation.

5. Waste Regulations and Prohibited Items

Waste must not be left in or around the unit unless we have expressly agreed to dispose of it. You are responsible for removing all packaging, pallets, boxes, wrapping, and unwanted goods when you vacate the unit. Any waste left behind may be removed by us at your expense, and we may charge for disposal, labour, transport, and any associated compliance costs. You must comply with all applicable UK waste laws, including the duty of care in relation to controlled waste, and must not use the storage unit as a dumping location.

You must not store any illegal, unsafe, or prohibited items. This includes, without limitation, stolen goods, unlicensed firearms, explosives, flammable substances, toxic materials, chemicals, radioactive items, waste, perishable food, live animals, and any item that is unlawful to possess or store. You must also not store goods that may attract pests, produce odours, leak, contaminate other items, or cause nuisance, hazard, or environmental risk. We may inspect the unit where permitted by law and may require immediate removal of any item that appears unsuitable.

If prohibited goods are discovered, we may take any steps necessary to protect health, safety, property, and legal compliance, including contacting the relevant authorities, isolating the unit, or terminating the agreement. You will be responsible for all resulting losses, costs, and expenses, including those incurred because of contamination, decontamination, specialist disposal, or emergency action. You agree that we are not liable for delays or restrictions caused by lawful intervention or safety measures.

Compliance and Customer Responsibility

You are solely responsible for ensuring that your use of the storage service complies with all applicable laws and regulations. This includes rules on waste handling, hazardous substances, tax, licensing, customs, import requirements, and the ownership or possession of goods. If your stored items are subject to special legal controls, you must ensure that all permissions, records, and documents are in place before storage begins.

6. Governing Law and General Provisions

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any provision is found to be invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining terms will continue in force.

Any waiver by us of a breach or failure to enforce any provision does not mean that we waive any future breach or enforcement right. We may assign, transfer, or subcontract our rights and obligations under these terms where lawful, provided that this does not reduce your statutory rights. You may not transfer your rights or obligations without our prior written consent.

These terms form the entire agreement between you and us concerning the use of the storage service, except where additional written terms have been expressly agreed. Nothing in these terms affects your statutory rights as a consumer or customer. The headings are for convenience only and do not affect interpretation. References to “including” mean “including without limitation.”

Final Provisions

By continuing to use Norbiton Storage, you acknowledge that you have read, understood, and agreed to these terms and conditions. You also confirm that you are authorised to store the goods placed in the unit and that you will comply with the booking, payment, cancellation, liability, and waste obligations set out above. These terms are designed to support a secure, orderly, and lawful self-storage agreement for all users.