Health and Safety Policy for Norbiton Storage

Customer moving storage items safely inside a clean storage facility Norbiton Storage is committed to maintaining a safe, secure, and well-managed environment for customers, staff, contractors, and visitors. This health and safety policy sets out the standards and responsibilities that support safe storage operations and help reduce the risk of injury, damage, or illness. Our approach is based on prevention, careful supervision, and clear expectations for everyone who uses the site.

We recognise that storage facilities involve regular movement of goods, use of trolleys and equipment, and access to enclosed units and shared spaces. For that reason, safety is built into everyday procedures. All persons on site are expected to act responsibly, follow posted instructions, and report hazards promptly. By working together, we can keep the storage environment orderly, practical, and safe.

Safety signage and clear access route in a storage corridor The management of Norbiton Storage will take reasonable steps to identify hazards, assess risks, and apply controls where needed. These steps include maintaining clear walkways, ensuring adequate lighting, keeping access routes free from obstruction, and checking that operational areas remain in good condition. Safety equipment, signage, and housekeeping standards are reviewed regularly to support the safe use of the premises.

Responsibilities

Everyone on site has a role in maintaining storage unit safety. Management is responsible for establishing safe systems of work, providing relevant information, and arranging inspections and maintenance. Employees must follow procedures, use equipment correctly, and remain alert to changing conditions. Customers and visitors are expected to store items safely, respect facility rules, and avoid behaviours that may create danger to themselves or others.

It is especially important that items are packed, labelled, and arranged in a stable manner. Heavy goods should be placed lower down where possible, and fragile items should be protected from impact. Safe storage practices help prevent collapses, falling objects, trip hazards, and unnecessary strain during loading or unloading. Where equipment is used, it should be suitable for the task and operated with care.

All incidents, near misses, or unsafe conditions should be reported as soon as they are noticed. Prompt reporting helps the team respond quickly and reduces the chance of similar problems recurring. Clear communication is essential, particularly in shared-access areas or during busy periods when vehicle movement, deliveries, and customer activity may overlap.

Safe Working Standards

Staff member checking fire safety and emergency equipment Fire prevention is a key part of this policy. Combustible materials, flammable liquids, and prohibited items must not be stored unless specifically approved and handled in accordance with site rules. Emergency exits, alarms, and fire-fighting equipment must remain accessible at all times. Fire safety in storage facilities depends on preventing ignition risks, controlling clutter, and ensuring that emergency arrangements are understood.

Manual handling is another significant concern. Staff and customers should assess the weight, size, and shape of items before attempting to move them. Use of trolleys, dollies, and appropriate lifting techniques is encouraged to reduce strain and prevent musculoskeletal injuries. When loads are awkward or excessive, assistance should be sought rather than risking injury through force or poor posture.

Security also supports health and safety. Controlled access, monitored entry points, and well-maintained locks help reduce unauthorised access and the possibility of confrontation or disturbance. A secure site allows people to move around confidently and lowers the risk of accidental interference with stored goods. Good security and good safety work together to protect both people and property.

Hazard Control and Emergency Preparedness

Housekeeping standards must be maintained throughout the facility. Spilled materials, loose packaging, damaged containers, and abandoned waste should be removed without delay. Floors, corridors, and loading areas should remain tidy so that Norbiton Storage safety is not compromised by slips, trips, or falls. Careful housekeeping is one of the simplest and most effective ways to reduce everyday risk.

Emergency procedures are provided so that occupants know how to respond to fire, injury, power failure, or other serious incidents. Staff should be trained in the relevant response actions, and customers should follow instructions from site personnel during an emergency. Any evacuation route or assembly point should be treated as a priority and kept unobstructed. Preparedness saves time and reduces harm when urgent action is needed.

First aid arrangements are maintained in line with operational needs, and suitable resources are available for dealing with minor injuries. Serious incidents will be escalated without delay. Management will review accidents and near misses to identify trends, improve controls, and strengthen future prevention measures. This review process is central to the ongoing development of a reliable storage health and safety policy.

Monitoring, Training, and Review

Worker inspecting a storage unit entrance for hazards Staff training will be provided where necessary to support safe operations, including fire awareness, manual handling, hazard recognition, and emergency response. Training helps ensure that work is carried out consistently and that safety procedures are understood. Refresher sessions may be arranged when processes change or when review findings show that additional support is required.

Regular inspections will be carried out to check the condition of equipment, access areas, signage, and general site safety. Any identified issue will be recorded and dealt with according to priority. Safe storage management is not a one-time task; it depends on continuous attention, routine checks, and practical follow-up. Where improvements are needed, they will be actioned in a timely manner.

This policy will be reviewed periodically to ensure it remains suitable and effective. Changes in operations, equipment, or risk profile may lead to updates. All users of the site are expected to cooperate with revised procedures and to follow safety notices. By maintaining a strong safety culture, Norbiton Storage supports a clean, efficient, and protected environment for everyone.

Policy Commitment

Storage facility team reviewing health and safety procedures Norbiton Storage is committed to meeting high standards of health and safety through prevention, vigilance, and accountability. This policy applies across the site and reflects the shared responsibility needed to maintain a safe storage environment. Respect for rules, attention to detail, and prompt reporting of concerns all contribute to a workplace where risks are actively managed and people can use the premises with confidence.

Summary of priorities:

Keep walkways, exits, and loading areas clear
Prevent fire risks and control prohibited items
Use correct manual handling and suitable equipment
Report hazards, incidents, and near misses quickly
Maintain training, inspections, and policy reviews