Storage Norbiton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Norbiton provides storage, removal and associated services. By making a booking or using any of our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or purchases services from Storage Norbiton.

Services means any storage, removal, packing, loading, unloading, transportation or related services provided by Storage Norbiton.

Goods means the items that you ask us to move, store, handle or otherwise deal with.

Contract means the agreement between Storage Norbiton and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

Storage Norbiton provides storage units and related services, together with local removal and moving services to and from the storage facility and surrounding areas. The exact scope of services to be provided for each job will be set out in our quotation or booking confirmation.

Any additional services requested after the booking is confirmed, including extra packing, dismantling, reassembly, additional journeys or changes to addresses, may be subject to extra charges. We will notify you of any additional charges before carrying out such extra services where reasonably practicable.

3. Booking Process

3.1 Enquiries and quotations

All quotations are provided based on the information supplied by you. It is your responsibility to ensure that all relevant details are accurate, including but not limited to property access, parking restrictions, volume of goods, special handling requirements and dates.

Quotations are normally valid for a limited period from the date of issue as stated in the quotation. After this period we reserve the right to amend or withdraw the quotation.

3.2 Making a booking

A booking is made, and a Contract formed, when we issue written confirmation of your booking and you have accepted our quotation and these Terms and Conditions. Acceptance may be by signature, written confirmation or by paying a deposit or fee towards the Services.

All bookings are subject to availability of personnel, vehicles, storage units and other resources on the dates requested. We reserve the right to decline any booking at our discretion.

3.3 Changes to bookings

If you wish to change your booking, including dates, times, addresses or the level of service, you must notify us as soon as possible. We will endeavour to accommodate changes but cannot guarantee that your requested changes can be made. Changes may result in additional charges, especially where the move date changes to a busier period or where the volume of goods increases.

4. Payments and Charges

4.1 Prices

Prices are based on the information provided at the time of quotation and the services described in our confirmation. Any variation in the scope of work, access conditions, waiting times or additional services may incur extra charges at our standard rates.

All prices are quoted in pounds sterling and may be subject to applicable taxes or surcharges as stated at the time of booking.

4.2 Deposits and advance payments

We may require a deposit or full advance payment to secure your booking. The amount and payment due date will be specified in our quotation or booking confirmation. If payment is not received by the due date we reserve the right to cancel or suspend the booking.

4.3 Payment terms

Unless otherwise agreed in writing, payment for removal services must be made before or on the day of the move and before unloading. Storage fees are normally payable in advance for each rental period.

If payment is made by bank transfer, it must clear into our account by the agreed date. If payment is made by other accepted methods, it must be authorised prior to the start of the Services.

4.4 Late payment

Where any sums remain unpaid after the due date, we may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. We may also suspend or withhold Services, restrict access to storage units, or exercise a lien over the Goods held in storage until all outstanding sums, charges and costs are paid in full.

5. Cancellations and Postponements

5.1 Customer cancellations

If you wish to cancel your booking you must inform us as soon as possible in writing. Cancellation charges may apply, depending on how much notice is given before the scheduled start date of the Services.

Where cancellation is received with sufficient notice as stated in our quotation or confirmation, we will refund any advance payments made, less any non-refundable costs already incurred. For late cancellations we reserve the right to retain all or part of the charges to cover our reasonable costs and loss of business.

5.2 Postponements

If you request to postpone the Services, we will attempt to reschedule to your preferred date, subject to availability. Additional charges may apply where postponement occurs at short notice or moves the booking to a more expensive period.

5.3 Cancellations or changes by Storage Norbiton

We will take all reasonable steps to fulfil confirmed bookings. However, we may need to cancel or change services due to events beyond our reasonable control, including severe weather, accidents, staff illness, vehicle breakdowns or legal restrictions. In such circumstances we will notify you as soon as reasonably possible and offer an alternative date or a refund of any payments received for the affected services. We will not be liable for any consequential or indirect losses arising from such cancellation or change.

6. Customer Responsibilities

You are responsible for:

Ensuring that adequate and lawful parking arrangements are made at collection and delivery addresses.

Obtaining any necessary permissions, permits or access rights required for us to carry out the Services.

Properly packing and securing your Goods, unless you have booked packing services from us.

Ensuring that Goods do not include items that are prohibited or hazardous.

Being present or represented at the agreed times to provide access and sign any relevant documents.

Checking that all Goods are collected and delivered as required, and notifying us promptly of any concerns.

7. Restrictions on Goods and Waste Regulations

7.1 Prohibited items

The following items must not be moved or stored and we accept no liability for them: explosives, firearms, ammunition, gas bottles, flammable or corrosive substances, toxic materials, illegal goods, perishable food, living plants or animals, cash, securities, precious metals, jewellery or items of high personal or sentimental value that are not declared and specifically agreed in writing.

7.2 Waste and disposal

We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company and will not remove or transport household rubbish or hazardous waste except where this has been expressly agreed as a separate service in compliance with relevant regulations.

You must not leave waste, unwanted items or prohibited materials in your storage unit or instruct us to dispose of items that we are not authorised to handle. Any waste or abandoned Goods may be removed and disposed of at your cost, including any regulatory fees or charges.

7.3 Compliance with law

You warrant that the Goods are your property or that you have full authority from the owner to enter into the Contract. You confirm that the Goods and your use of our Services comply with all applicable laws and regulations. You agree to indemnify us for any loss, damage, penalty or claim arising from your breach of this clause.

8. Access to Storage Units

Access to storage units is subject to our operational hours and any security procedures we put in place. We may require proof of identity and satisfactory verification before granting access.

You must not allow any third party to access your unit unless they are properly authorised by you. You are responsible for keeping your unit secure, including any locks or codes used. We are not liable for any loss arising from your failure to secure the unit or from access granted by you to others.

We reserve the right to enter your storage unit in specific circumstances, including where required by law, where we reasonably believe the unit contains prohibited items, or where necessary to protect safety or prevent damage. Where practicable, we will inform you prior to or as soon as reasonably possible after any such entry.

9. Our Liability

9.1 Standard of service

We will carry out the Services with reasonable care and skill. Our liability is limited as set out in this section.

9.2 Exclusions

We are not liable for loss or damage arising from:

Acts or omissions of the Customer or any third party present at the property or storage facility.

Insufficient or improper packing by you where we have not provided the packing service.

Normal wear and tear, gradual deterioration, or pre-existing damage.

Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of external damage caused by our negligence.

Loss of data, digital content or software.

Consequential, indirect or purely economic losses such as loss of profits, loss of contracts or loss of opportunity.

9.3 Limitation of liability

Our total liability for loss of or damage to Goods, whether in transit or in storage, is limited to a reasonable sum per item or per job as specified in our quotation or booking documentation, unless you declare a higher value and we agree in writing to extend our responsibility and you pay any associated additional charge.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

9.4 Time limits for claims

Any apparent loss or damage must be notified to us in writing as soon as reasonably possible and in any event within a reasonable period after completion of the Services or after you first become aware of the issue. If you fail to notify us within this period it may affect our ability to investigate the claim and our liability may be reduced or excluded.

10. Insurance

We may maintain appropriate insurance in respect of our legal liabilities. However, our charges do not include all-risks insurance for your Goods unless expressly stated. You are strongly advised to arrange your own insurance cover for the full replacement value of your Goods while they are being moved or stored.

11. Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, industrial disputes, traffic incidents, road closures, utility failures or legal restrictions. In such circumstances we may suspend the Services for the duration of the event or, where necessary, cancel the Contract and provide a refund for any services not yet provided.

12. Termination

Either party may terminate the Contract immediately by written notice if the other party commits a serious breach of these Terms and Conditions that is incapable of remedy, or a remediable breach that is not remedied within a reasonable time after written notice.

We may terminate the Contract or suspend Services if you fail to pay any sums due, misuse the storage facility, store prohibited items, act in a manner that is unsafe or unlawful, or otherwise breach these Terms and Conditions.

13. Data Protection and Confidentiality

We will handle personal information in accordance with applicable data protection laws. Personal data provided by you will be used for the purposes of administering your booking, delivering the Services, processing payments and complying with legal obligations.

We will treat your information as confidential and will not disclose it to third parties except where necessary to perform the Contract, where required by law, or where you have given consent.

14. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any subsequent changes will not affect existing Contracts unless both parties agree in writing to adopt the updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by Storage Norbiton in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Contract is between Storage Norbiton and the Customer. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or representations.